Effective Date: December, 2025

Thank you for shopping with Ton Power Decals.
This Shipping Policy explains how orders placed through https://tonpowerdecals.com are processed, shipped, and delivered.

1. Shipping Origin

All orders are processed and shipped from:

TON POWER LLC
4799 E 11th Ave
Hialeah, FL 33013
United States

2. Order Processing Time

Orders are typically processed within 1 business day (Monday–Friday, excluding holidays).

Processing times may be extended during:

• Holidays

• High-volume promotional periods

• Unexpected supply or carrier-related delays

If a significant delay occurs, customers will be notified via email.

3. Delivery Time Estimates

Delivery times begin after the order has been processed and shipped.

United States (Domestic Shipping)

• Estimated delivery time: 3–5 business days

• Shipping carriers may include USPS, UPS, FedEx, or other carriers depending on package size and destination.

International Shipping

• We ship worldwide.

• Estimated delivery time: 7–21 business days, depending on destination and customs processing.

Please note:

• Delivery times are estimates and not guaranteed

• Customs inspections may cause additional delays

4. Shipping Rates

Shipping costs are calculated automatically at checkout based on:

• Destination

• Package weight

• Package dimensions

• Selected shipping method

We do not offer flat-rate shipping at this time.

5. Tracking Information

Once your order ships, you will receive a shipping confirmation email containing:

• Carrier name

• Tracking number

• Tracking link

Please allow up to 24 hours for tracking information to become active.

6. Incorrect or Incomplete Shipping Addresses

Ton Power Decals is not responsible for shipping delays, losses, or delivery failures caused by:

• Incorrect or incomplete addresses

• Missing apartment, unit, or suite numbers

• Typographical errors provided at checkout

If an order is returned to us due to an address error, the customer will be responsible for any reshipment costs.

7. Lost, Delayed, or Damaged Packages

Lost Packages

If a package is marked as “delivered” by the carrier but not received:

1. Check with neighbors, building management, or delivery location

2. Contact the shipping carrier directly

3. Contact us at info@tonpowerdecals.com with your order number

Ton Power Decals is not responsible for packages lost or stolen after confirmed delivery.

Damaged Packages

If your order arrives damaged:

• Contact us within 24 hours of delivery

• Provide:

  • Photos of the damaged packaging

  • Photos of the damaged product

  • Your order number

We will review the claim and determine an appropriate resolution.

Carrier Delays

We are not responsible for shipping delays caused by carriers, weather conditions, customs inspections, or other circumstances beyond our control.

8. International Customs, Duties & Taxes

International orders may be subject to:

• Import taxes

• Customs duties

• VAT or local taxes

• Handling or brokerage fees

These charges are not included in product or shipping prices and are the responsibility of the customer.

Ton Power Decals is not responsible for packages delayed, held, or refused by customs authorities.

9. Return Shipping Costs

If a return is approved in accordance with our Refund & Return Policy, the customer may be responsible for:

• Return shipping costs

• Customs fees or taxes (if applicable)

Unauthorized returns will not be accepted.

10. Contact Information

For shipping-related questions or assistance, please contact us:

📧 info@tonpowerdecals.com
📞 786-302-8233
📍 4799 E 11th Ave, Hialeah, FL 33013, United State